Refund policy

Thank you for shopping with Mubaraka Hijab.

We want every customer to be satisfied with their purchase.
If something isn’t right, we are here to help within the guidelines below. 
For any return, exchange, or issue, please email or WhatsApp us:
support@mubarakahijab.com

Return & Exchange Policy 
You have 15 days from the date of receiving your item to request a return or exchange. 

For Kuwait (Local Orders): 
• Returns are accepted in-store and online only for Kuwait Customers. 
• Courier / delivery returns will be accepted only in Kuwait but the Return Delivery Charge would be paid by Customer. 
• Items must be unused, unwashed, and in their original packaging with all tags attached. 
• The original purchase receipt is required for all returns or exchanges. 

For International Orders: 
• No returns, exchanges, or refunds are offered for international purchases. 
• All sales are final due to international shipping and customs regulations. 

Damaged or Incorrect Items 
Please inspect your items immediately upon receiving them.

If you receive an item that is: 
• damaged 
• defective 
• or incorrect

Contact us on the same day via WhatsApp or email. 
We will verify the issue and arrange a replacement. 

Refunds 
• Once your return is received and inspected, we will notify you of the approval status. 
• If approved, your refund will be issued to your original payment method. 
• Your bank or card issuer may require additional time to complete the refund. 

Important Notes 
• Items that are used, washed, damaged, or missing original packaging cannot be returned. 
• For hygiene and quality reasons, hijabs that show signs of wear, makeup, perfume, or stretching are not eligible for return.